Palmer’s Coaches operates on a minimum number of passengers per tour, transfer or charter. Not all advertised tours, transfers or charters are guaranteed unless stated. In the event that minimum numbers are not met, Palmer’s Coaches has the right to cancel and refunds will be issued or alternative transport such as smaller coach/bus may be used.

The reservations we make on your behalf are subject to cancellation fee’s from hotels, attractions and associated companies etc making it necessary to enforce strict cancellation policies. If you cancel a reservation anytime prior to the departure of your tour/charter the following cancellation fees will apply:-
All monies paid are refundable 90 days or more prior to the departure date.
89 days or less prior to the departure date will incur 100% cancellation fee.

Due to any unforeseen circumstances, Palmer’s Coaches Pty Ltd reserves the right to provide an alternate vehicle/s other than that quoted and/or advertised to meet passenger capacity or larger (at no extra cost).
Palmer’s Coaches Pty Ltd reserves the right to outsource Charter Coach Work. This will not result in any changes to quote.

If there is any damage or unreasonable soiling caused to the vehicle as a direct result of your booking, Palmer’s Coaches Pty Ltd reserve the right to recover all reasonable costs to repair or clean the vehicle. This includes but is not limited to damage to interior of vehicle, seats, windows, electrical equipment, emergency exits etc.

Additional Charges after Completion of Bookings;
In accordance with the above, any reasonable additional charges notified to you after travel are due in full to Palmer’s Coaches Pty Ltd. These may include but are not limited to extra kilometres, changes to itinerary, damages, additional cleaning fees etc. All additional charges will be advised to you by email or phone after completion of your charter and arrangements will then be made for payment (cheque or direct transfer).
Chain of Responsibility & Fatigue Management;
Under compliance and enforcement provisions, everyone in the supply chain has a general duty to ensure breaches of road transport laws do not occur. All parties need to make sure that their action or inaction does not contribute to or encourage breaches of road transport laws. If a party’s actions, inactions or demands cause or contribute to road safety breaches they can be held legally accountable.

  • Put simply: influence = responsibility = legal liability.
  • Requested time schedules do not breach driver Fatigue Management and or speeding legislation.
  • Provide accommodation for drivers if required trip times do not permit the driver/s to return to base within their legal driving hours.

All our vehicles are fitted with Seat Belts for your safety. Australian State and Federal laws require Seat Belts to be worn while the vehicle is in motion, any infringements or fines are the responsibility of the passenger.

We do not accept liability for any loss, damage or expense resulting from war or terrorist activities threatened or actual, riot or civil unrest, industrial action threatened or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks of illness or any other event outside our control which either delays or extends or reduces the trip, or compels a change in the trip arrangements after departure (“Force Majeure”).

All travel, accommodation, sightseeing and meals as specified in your itinerary and on your confirmation letter.

Optional touring, items of a personal nature including travel insurance, excess baggage, laundry, drinks and personal phone calls, personal spending money.

Palmer’s Coaches reserves the right t alter or omit any part of the itinerary or change the reservation, features and/or means of conveyance without notice. Palmer’s Coaches reserves the right to cancel the tour should it not reach minimum numbers and clients will be notified prior to departure should this occur.

We strongly recommend that you take out travel insurance to cover against illness or accident cancellation or loss of luggage, etc

If you have a medical condition or require special arrangements that may affect your trip, we ask that you inform us in writing at the time of booking. If we cannot reasonably accommodate your particular needs we may decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your trip.

You will not be permitted to embark or continue on the trip if your mental or physical condition is, in the reasonable opinion of any representative of Palmer’s Coaches, such as to render you incapable of caring for yourself, or where you become objectionable to other passengers, or you become a hazard to yourself or other passengers. We will not be responsible for expenses resulting in you being precluded from completing the trip for any reason, nor will we refund you any part of your trip cost. In all cases we will notify you of the reasons why we have taken this action. We will have no obligation to arrange for your return to the point of the trip departure if your condition manifests itself after the trip departure. Further, if the trip involves travel by air, the captain of your aircraft can refuse to allow you to fly on the aircraft if he believes that you could be dangerous or disruptive to other passengers on the flight. You agree to indemnify us in full against all losses (direct and indirect and howsoever caused) arising from any third-party actions taken against us for loss or damage caused by you or arising from your participation on the trip.

Palmer’s Coaches enforces a non-smoking policy on our coaches (although we make frequent stops for breaks on long distance destinations / multi day tours) and in most of our accommodation.

Illegal drugs are not permitted on any of our vehicles. Palmers Coaches Pty Ltd reserves the right to refuse entry to our vehicles or have any person removed from the vehicle for any breach of this policy.

Hot food and hot drinks are not to be consumed on the vehicle, no glass is permitted on the vehicle, no open top drinks are permitted, and all other drinks must be plastic and have a screw top lid.

You acknowledge and agree that future Palmer’s Coaches advertising and publicity material may include statements made by passengers, or their photographs, and you consent to such use of your comments or photographic/video likeness.

Palmer’s Coaches will endeavor to deliver Wi-Fi connection as stated on relevant trips to the best of its ability. This service is subject to availability and may not be available on some departures or in the event of technical issues.

All lost property will be returned to Palmer’s Coaches Pty Ltd Depot. Please contact us on Ph: 07 4627 1294 if you have lost any of your property.