FAQs

What's Included

Are airport transfers included?

Most of our tours do not include airport transfers. If you would prefer a pre-arranged transfer these are usually available at an additional cost – please contact us for more information or a quote, our friendly team will only be too happy to assist.

Is tipping included and if not, how much should I budget?

Tips are not included in the tour price and tipping is entirely at your discretion.

Do your tours include domestic or international airfare?

Travelers arrive from all over the world to begin our tours and it is not possible to include international airfare in our prices.

Accommodation

Can you provide me with a list of the accommodation we will be staying at?

Starting and ending accommodation details are listed on your trip documentation and in your itinerary. We use a variety of accommodation and so a complete list of accommodation won’t be provided until day 1 of your tour.

What type of accommodation do you use generally?

Our accommodation varies depending on which tour you choose. When we go outback, the accommodation is usually in outback motels, which have all the comforts of standard city accommodation. Most of the rooms are single, twin or double. In some cases, triple rooms are available.

Not all accommodation have elevators, in some cases there are stairs to access your rooms.

Can I book extra nights of hotel accommodation before or after my tour?

Yes, in most cases we can arrange additional accommodation at our starting or ending hotels. Please contact one of the friendly Palmer’s Crew for price information.

General Information

Are Palmer’s Tours always guaranteed to run?

Our tours do run at a minimum number of passengers, however guaranteed departures are specified on our website. If we are forced to cancel a tour, you will be advised at least 6 weeks in advance. You will then have a choice of a full refund of the amount paid for the tour, or an alternative tour.

What clothing should I pack for one of your adventures?

We always recommend packing as light as possible however the specific requirements for your tour will vary widely depending on where and when you are traveling. Our ‘Trip Details’ document includes a suggested packing list and these can be downloaded from each individual trip summary page. The checklist is tour specific and based upon the experience of our ground staff.

What is the most appropriate type of luggage & how much can I bring?

We strongly recommend bringing a duffel bag, as suitcases can be cumbersome and not as easy to fit under seats, etc. Keep in mind that you will normally have to carry your own luggage on and off coaches and up and down staircases in accommodation.

You should bring no more than 15kg of luggage.

Where is the Palmer’s office located?

We have 2 offices located in Queensland. Our head office is located in Miles and our second office is located on The Gold Coast, in Burleigh.

Who goes on a Palmer’s Tour?

The type of passenger you’ll find on a Palmer’s Tour are mainly English speaking as all our tours are guided in English. Our tours appeal to individuals who enjoy culture, good food, meeting like-minded people, exploring local regions and want a more relaxing style of travel. We welcome first time travellers, however, also find that many of our passengers have travelled with us before and continue to do so.

What are the age restrictions on your tours?

To travel independently you must be at least 18 years of age. There are no upper age limits for most of our tours (although 18-to-twentynines tours are restricted exclusively to 18-to-29-year-olds). Also, travellers with pre-existing medical conditions are required to complete a medical questionnaire. Our Family Adventures are open to families with children aged between 6 and 17 years of age. We cater for all types of adventures however the average age of a Palmer’s traveller is 40.

Booking Process

How do I book a tour?

The easiest way is to book your tour online using our booking engine, which is easy & simple to follow. We do require a non-refundable deposit to secure your booking. The balance can be paid via bank transfer & instalments. You may also use your credit card, however a 2.5% credit card surcharge is applicable.

You can also give our friendly team a call, and we can take your booking over the phone.

Payment must be made in full no later than 30 days prior to the departure day of the trip.

Once we receive full and final payment, we will send your trip & itinerary documents and confirmation letter.

Tour Information

How many people can join a tour?

We keep our group sizes to a comfortable size so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local guides. You can expect up to 35 travelers on a trip.. Check individual trip pages for maximum group sizes.

I'm a single traveller, will I be charged a single supplement?

Depending on which trip, there are different options. Most commonly the accommodation is on a twin share basis and, if you are travelling on your own, you will be sharing a room with another Palmer’s traveller of the same sex. Some tours have an optional single supplement, and this is trip specific.

Can I join a tour late or leave it early?

It’s extremely difficult if not impossible to join a tour after it has begun. It is possible to leave a tour early however you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early. If you feel this may be necessary please consult one of the Palmer’s Crew before you book your holiday.

What type of ground transportation is used on your tours?

We use specific touring coaches, designed for the ultimate comfort in mind. Most of our fleet include an onboard bathroom, reclining comfortable seats with ample leg room, curtains, foot rest and overhead luggage storage. Our fleet have some of the newest coaches on the market today, so you can sit back, relax and enjoy your journey.

How much driving do we do?

The itineraries have been designed to get you from destination to destination without feeling like all you do is sit on a coach. We have a combination of short drive days with stops along the way to break up the journey.

We will always stop every 2.5 – 3hrs for a break, to grab coffee or use the bathrooms.